RETURNS

Items MUST be returned in saleable condition: unopened with all packaging/hygiene seals in tact.

If for any reason you’re dissatisfied with your purchase, we will gladly offer a refund on all products returned to us within fourteen days of your receipt, provided they are returned in their original packaging, in an unopened and unused condition.

If your order has qualified for a free gift, the gift must also be returned before your refund or replacement can be processed.

Please be aware that due to EU hygiene regulations we cannot offer a refund, replacement or exchange on items returned in non-saleable condition.

For all UK returns, please send via our FREEPOST service to:

 

SHIPPING

Please allow 2 – 4 weeks for delivery

All of our products are dispatched within 3 business days but during peak times such as holiday seasons and public holidays this may be delayed slightly. Most of our items shipped to United States will take 2 – 4 weeks as we select a balance of the fastest and cost effective shipping offered.

If by chance your item has not arrived within 20 business days please contact us at YOUR EMAIL so that we may assist you regarding the status of your order. Orders depending on the destination in the world might take longer due to couriers and customs inspections so please take this into consideration should your order not arrive within the usual 30 days

 

Standard Delivery is FREE for UK orders over £25.00/non-UK orders over £40 (except for mainland China and Hong Kong).

We have three worldwide shipping options; Free Standard Delivery, Standard Delivery; Priority Tracked Delivery –

We also offer Saturday and Sunday delivery for limited post codes within the United Kingdom for orders placed before 2pm. The following shipping guidelines are applicable to orders placed before 2pm on any given day.

You will have the opportunity to select your preferred delivery method as your proceed through checkout, and will be able to check the total order value (including postage and packaging costs) before you complete the transaction.

MAINLAND UK

Standard: £3.95 Once despatched 3 – 5 business days

Fast Delivery: £4.99 Once despatched 1 – 4 business days (includes Saturdays and Sundays but excludes Bank Holidays). Cut off time for same day dispatch is 2 pm.

Priority Tracked UK Delivery – Royal Mail – £7.99

CHANNEL ISLANDS & IRELAND

Standard: £3.99 Once despatched 2 – 10 business Days

Fast £5.99 Once despatched Delivery 3-5 Business Days

EUROPE & NORTH AMERICA

EUROPE

Standard : Once despatched 2 – 8 business days

Priority Tracked – DHL: £15.99 Once despatched 2 – 3 business days

NORTH AMERICA

Standard :  Once despatched 5 – 10 business days

Priority Tracked – DHL: £15.99 Once despatched 2 – 3 business days

MIDDLE EAST

Priority Tracked – DHL: £25.00 Once despatched 2 – 4 business days

ASIA & AUSTRALASIA

Priority Tracked – DHL: £30.00 Once despatched 2 – 4 business days

MAINLAND CHINA

( Based on Weight )

Standard Tracked: £14.95 – £54.95 Once despatched 5 – 15 business days (signature required)

HONG KONG SAR

( Based on Weight )

Standard Tracked: £9.95 – £19.95 Once despatched 5 – 15 business days

Priority Tracked – DHL: £30.00 Once despatched 2 – 4 business days

REST OF THE WORLD

Standard Tracked: £6.95 Once despatched 5 – 15 business days

Priority Tracked – DHL: £30.00 Once despatched 2 – 4 business days

OH SO BEAUTY CURRENTLY SHIPS TO:

MAINLAND UK

United Kingdom

CHANNEL ISLANDS

Jersey / Guernsey

NORTH AMERICA

United States / Canada

EUROPE

Andorra / Austria / Belgium / Bulgaria / Cyprus / Croatia / Czech Republic / Denmark / Estonia / Finland / France / Germany / Gibraltar / Greece / Hungary / Iceland / Ireland / Isle of Man / Italy / Latvia / Lithuania / Luxembourg / Malta / Monaco / Netherlands / Norway / Poland / Portugal / Romania / Slovakia / Slovenia / Spain / Sweden / Switzerland

MIDDLE EAST

Bahrain / Israel / Jordan / Kuwait / Oman / Qatar / Saudi Arabia / United Arab Emirates

ASIA & AUSTRALASIA

Australia / Brunei / China / Japan / South Korea / Malaysia / New Zealand / Singapore / Taiwan / Thailand

REST OF THE WORLD

Aland Islands / Anguilla / Bahamas / Barbados / Brazil / Cape Verde / Cayman Islands / Costa Rica / India / Maldives / Reunion / Russia / South Africa / Turkey / Ukraine / Vatican City / Venezuela