Amazing makeup of your choice

We came up with an idea of not holding backing in the way women, express there feelings through the love of make up. Thats why we have always wanted to provide the very best shades to our Ride-Or-Die-Family.

Every product that arrives on this site is chosen for its stand alone brilliance, which is why we rarely sell full lines; it is near impossible to create a range where every product is a hero.

WHICH METHODS OF PAYMENT DO YOU ACCEPT?

We accept payment via all major credit and debit cards, Below is a list of accepted methods of payment:

Wheres my order

Alternatively, a tracking link is supplied in your dispatch email. It will allow you to track your delivery via the delivery couriers website.

The delivery courier may contact you by email or text message. This will depend on the delivery option you chose and whether you supplied a mobile phone number in the checkout.

 

Promotions & Discounts

Please note discount/promotional codes cannot be used in conjunction with any other offer on the OhSo Beauty website and are not valid against discounted products.

The following brands are excluded from our standard discount & promotional offers:

  • Anastasia Beverly Hills
  • Jeffree Star Cosmetics
  • Jouer
  • Morphe
  • Violet Voss

Please note: Promotions are not valid against discounted products

Promotional Codes Must be added to the Shopping Bag before checking out:

  1. Visit the shopping bag page by clicking “Bag”, then “Review order & Checkout”
  2. At the bottom of the page, click “Gift Card or promotional code?”
  3. Enter your code into the field marked “Promotional Code”
  4. Click “Apply Code”

Discount codes cannot be applied retrospectively (i.e. – after an order has been confirmed).

Returns

 

If for any reason you are not happy with your purchase, you may return any unopened and unused items to us within 14 days of receipt.

To be acceptable for return items should be unused, unopened and have any original seals intact.

All packaging and/or cellophane wrapping and tamper resistant seals must be intact; otherwise the item will be considered unfit for re-sale and will not be accepted by our returns department.

To ensure we process your return and refund as quickly as possible, please follow the procedure below.

UK Returns Procedure:

  • Please contact us by completing the contact form below. Your message should contain the Order Reference Number from your Dispatch Note as well as a full explanation of your reason for returning the goods.
  • We will e-mail you back with your Returns Authorisation Number and instructions on how to return via our pre-paid returns service.
  • Goods must be in their original packaging with any seals intact and in an unused and re-saleable condition.
  • Re-package the parcel using strong packaging and ensure it is sealed securely to avoid damage during transit. Please enclose your dispatch note/receipt within the parcel.
  • Request a proof of postage. Without this, you will be unable to make a claim, should the return parcel go missing. (Please note: Beauty Bay will not be liable for lost returns.)

Please allow up to 14 working days for action of your return.

Please note: Oh So Beauty will only reimburse the cost of the products and not any postage or shipping fees

 

Damaged Item

We endeavour to package items as securely as possible.

Please report any damages to our customer service team by completing the Contact Us form below.

  • Please specify the item(s) affected and the damage that has occurred.
  • Attach images of the damaged item(s) as this will help our customer service team resolve this for you without delay.

Alternatively, you can send a Direct Message via our Facebook or Instagram (@ohsobeautyuk) with the above information and we will get back to you as soon as possible.

Please do not dispose of any item(s) or packaging until we have responded, as we may need to examine or investigate further.

Faulty Items

Please report any faults with your item(s) to our customer service team by completing the Contact Us form below.

  • Please specify the item(s) affected and the fault with the item.
  • Attach images of the faulty item(s), if applicable, as this will help our customer service team resolve this for you without delay.

Alternatively, you can send a Direct Message via our Facebook or Instagram (@OhSoBeautyuk) and we will get back to you as soon as possible.

Please do not dispose of any item(s) or packaging until we have responded, as we may need to examine or investigate further.

 

Payments

Please note that all orders will be charged in full at the point of placement on our website.  If for any reason we cannot fulfil your order, a refund will be processed for any item(s) that we cannot dispatch.  You will be notified of any cancellation on your dispatch email.  Please be aware funds will be automatically released back to you by your bank (this can take up to 7 working days dependent on your bank).

 

Missing item

If there is an item missing from your order, please report this to our customer services department by completing the Contact us form below and we will investigate the issue further for you.

If an item is missing, please check the parcel it has arrived in for any damage or any signs that this has been tampered with.Upon receipt of the parcel, if you see that there is any damage to the packaging or it appears to have been tampered with, please check the contents before signing for the parcel.If a parcel is left without you signing for it, please take photos of any damage.

Please ensure the item is not marked‘ to follow’ on your invoice (if this is the case, the item will be posted to you in a separate package).

Please check that the item has not become caught within the package, as small items can sometimes become entangled in the inner paper of void fill packaging.

 

How Long Will My Orders Take To Reach Me?

Standard Delivery is a Royal Mail 2nd class (2-3 business days) or Standard International service. Items are not tracked and delivery speeds may vary depending on country.

DPD is a fully tracked, expedited service. If you have set up an account with Cult Beauty (before you made the order) you will find the tracking number there, if not customer service can provide it.

With this tracking number you can monitor the progress of your parcel from the moment it leaves our warehouse up until its arrival with you. Please make sure you supply a delivery address where someone will be present during the day.

For delivery costs and approximate speeds, please see the above shipping guidelines.

 

HOW CAN I RE-SET MY PASSWORD?

f you’re registered with a relevant email address (one without any misspellings) you can simply click ‘forgotten your password?’ on the sign in page.

A new password will be automatically triggered and emailed to the address you provided.

If the problem persists, please contact a member of our customer service team, who will be able to manually re-set your password, in turn allowing you access to your account.

DO YOU STORE MY CREDIT OR DEBIT CARD DETAILS?

If you select the option to allow us to store your card details, then we will do so using the Stripe System.

If you select a Repeat Purchase Product, then we will automatically store your card details via the Stripe System.